FAQ – your questions, answered

Need some help?
You’re not the only one. I’ve gathered the most common questions and answered the, below,
so you don’t have to wonder.

Need your order fast?

I ususally ship within 5-7 business day, but if you’re on a tight timeline contact me at maartje@studiomadebo.com and let me know what you need. If I can make it happen, I will.

Can I try before I decide?

Yes, if you're on my mailing list you can request a personalized mock-up before you buy. Just send an email to maartje@studiomadebo.com with a clear photo of your wall (with some of the room included) and the name of the artwork you like. I’ll create a visual preview for you, so you can see how it looks in your space.

Not on the list yet? You can sign up here

Are the original artworks in this store suitable for any space?

The artworks in this store are intended for indoor, dry spaces like studios, offices, living areas, cafés, or galleries. Because of the materials and techniques I use, they’re not suited for outdoor walls, bathrooms, or areas with high humidity. If a piece is created for different conditions, it is mentioned in the product description.

How do you package and ship?

Shipping is included for original artworks.
Your country may also charge import taxes, duties, or customs fees.

Every original artwork is packed with care, bubble-wrapped, boxed, and shipped with insurance.

After successful payment you’ll receive an order confirmation by email. Originals usually ship within 5-7 business days. Estimated delivery at checkout includes this preparation time.

Once your order is on its way, you’ll receive a shipping confirmation with tracking information, so you can follow your artwork’s journey.

Please double-check your contact details and delivery address before ordering. If a package is returned due to an incorrect address, any additional shipping costs for redelivery will be the buyer’s responsibility. Thanks for understanding!

Do you accept returns and give refunds?

Yes. If you are based in the EU, you have the legal right to withdraw from an online purchase within 14 days of receiving your order, without giving a reason. This is also known as the cooling-off period. 

But wherever you are, I want you to feel happy with the artwork you choose.

Original artworks and unframed prints can be returned within 14 days of delivery, as long as you contact me first. The work must be returned undamaged, in its original packaging, and shipped with insurance. Return shipping costs are the buyer’s responsibility.

Commissioned artworks, personalised pieces and framed prints cannot be returned, unless they arrive damaged.

To start a return, please use the button below.

Start a return

For more details, please read my Refund Policy.

How does ‘buy now, pay later’ work?

You can choose Klarna at checkout, a trusted and secure payment provider.
Depending on your country, Klarna may offer you two options:

  • Pay Later (pay after delivery)
  • Slice It (pay in instalments)

Just select Klarna when you check out and follow the prompts.
Availability depends on your location and Klarna’s approval process.

Help! My package is missing or my artwork arrived damaged. What should I do?

Please report damage or delivery issues within 48 hours.

Damage must be reported within 48 hours of delivery so I can file a claim with the courier or insurer. Please keep all original packaging and send clear photos of both the artwork and the packaging. If damage is reported later, I may no longer be able to make a courier or insurance claim, which may limit how the issue can be resolved.

If you’ve received a delivery confirmation but your package hasn’t arrived, please email me within 48 hours as well. I’ll look into it right away and help sort it out.

You can reach me at maartje@studiomadebo.com.

For more details, please read my Refund Policy.

Didn’t find what you were looking for?
I’m just an email away. Reach out anytime at maartje@studiomadebo.com