Refund policy

Returns, refunds and withdrawal

Every care has been taken to accurately photograph and describe each original artwork. Please keep in mind that colours may vary slightly between screens.

If you are not happy with your artwork for any reason when it arrives, eligible items can be returned in their original condition for a full refund within 14 days of delivery.

Some items are non-returnable. Please see the Exceptions section below for details.

Right of withdrawal and other returns

EU customers have the legal right to withdraw from an online purchase within 14 days of receiving the order, without giving a reason. I offer the same 14-day return window to all customers for eligible items, wherever you are based.

If you change your mind, eligible artworks can be returned within 14 days of delivery.

To qualify, the artwork must be returned in its original condition and packaging, just as you received it. Please include your receipt or proof of purchase.

Return shipping costs are the buyer’s responsibility. You are responsible for making sure the artwork is returned safely and arrives back with me undamaged. For that reason, I strongly recommend using a trackable shipping service with insurance and keeping your receipt and tracking number as proof of shipment.

If the artwork is lost, damaged during return shipping, or not returned in its original condition, you may be responsible for the loss in value or the full value of the artwork.

To start a return, please use the return request button on this website. This is the easiest way to make sure your request is received, tracked and confirmed.

Please don’t send anything back immediately after submitting the return request. The automatic confirmation on screen and by email only means that your request has been received.

I’ll review your request first and send you an email to let you know whether the return has been approved. Only after I’ve approved the return and sent you the return instructions should the artwork be shipped back. I can’t accept returns that were sent back without prior approval.

If your return is accepted, I’ll send you clear instructions on where to send your package. Returns should be shipped to:

Studio Madebo
Bosberg 29
7271 LE Borculo
The Netherlands

Exceptions / non-returnable items

Because of their nature, some items can’t be returned. These include:

– Framed prints, because they are custom-made to order;
– Commissioned artworks;
– Personalised or other bespoke pieces.

If you’re unsure whether your piece qualifies, feel free to email me with your question.

Workshop and event bookings

Workshops and other live events take place on a specific date. For that reason, different cancellation conditions may apply than for physical products.

If you book a workshop, the cancellation conditions will be shown on the relevant workshop page before booking. Once workshops are available, those conditions will explain when a booking can be cancelled, whether a refund is possible, and whether your place can be transferred to someone else.

This does not affect your legal rights if something is wrong with the service provided.

Refunds

Once I’ve received and inspected the returned artwork, I’ll let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method. Please keep in mind that banks and credit card companies may take a few days to process and post the refund on their end.

Most refunds are processed within 7 to 21 business days from the time I receive the return. If it has been longer than 21 business days since your refund was approved, feel free to contact me at maartje@studiomadebo.com.

Damages and delivery issues

Please inspect your order as soon as it arrives.

Damage must be reported within 48 hours of delivery so I can file a claim with the courier or insurer. Please keep all original packaging and send clear photos of both the artwork and the packaging.

If damage is reported later, I may no longer be able to make a courier or insurance claim, which may limit how the issue can be resolved.

Once I’ve received and reviewed your photos, I’ll get in touch so we can work out a solution together.

If you’ve received a delivery notification but haven’t actually received your artwork, please contact me within 48 hours. I’ll look into it right away.

You can email me at: maartje@studiomadebo.com.

Redelivery

Please double-check your shipping address at checkout.

If your order is returned to me because the shipping address was incorrect or incomplete, any redelivery costs will be your responsibility.

Liability

Once your order has been delivered, I’m not responsible for damage that happens afterward due to handling, hanging, storage, cleaning or use.

This does not affect your legal rights if an item arrives damaged, faulty or not as described.

I also can’t be held responsible for temporary website unavailability or technical errors that may occur while browsing or ordering.